Terms and Conditions
Welcome to Maatram O Mart. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General
By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.
2. Products & Services
We specialize in organic and natural products including dry fruits, nuts, seeds, oils, and spices.
All products are subject to availability. We reserve the right to discontinue any product at any time.
We strive to ensure product descriptions, images, and prices are accurate, but errors may occur.
3. Pricing & Payments
All prices listed are in INR (₹) and inclusive/exclusive of taxes as applicable.
We accept secure payments via trusted payment gateways.
We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, or stock issues.
4. Shipping & Delivery
We offer shipping across India. Delivery timelines may vary depending on location.
- Estimated delivery: [1 – 3 business days]
- Delays may occur due to unforeseen circumstances
Once the order is shipped, we are not responsible for delays caused by courier services.
5. Returns, Replacements & Refund Policy
Due to the nature of our organic and perishable products, all sales are final.
We maintain a strict no refund policy. However, in order to ensure customer satisfaction, we offer replacement only under the following conditions:
- The product delivered is damaged, defective, or incorrect
- The issue is reported within 24 hours of delivery
- Valid proof (unboxing video/images) is provided
If the claim is approved:
- A replacement product will be shipped at no additional cost
- Refunds will not be issued under any circumstances
We do not accept:
- Returns for taste preference or personal dislike
- Requests made after the specified timeframe
- Opened or partially consumed products (unless defective)
Important:
Customers are responsible for checking product details, ingredients, and descriptions before placing an order.
6. User Responsibilities
You agree not to:
- Use the website for unlawful purposes
- Provide false or misleading information
- Attempt to harm or disrupt the website
7. Intellectual Property
All content on this website (logo, images, text, design) is the property of Maatram O Mart and is protected by applicable laws. Unauthorized use is strictly prohibited.
8. Limitation of Liability
We are not liable for:
- Any indirect or consequential damages
- Health issues arising from improper storage or consumption of products
- Allergic reactions (please check ingredients carefully)
9. Privacy Policy
Your use of this website is also governed by our Privacy Policy. We respect your personal information and ensure secure handling of your data.
10. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
11. Contact Information
For any questions or concerns, please contact us:
- Email: maatrammaatram2020@gmail.com
- Phone: +91 7639 641 063
- Address: No.1-A-1 , Jaya Nagar St, Near Nirmalmatha school, Kuniyamuthur, Coimbatore, Tamil Nadu 641008
By using our website, you agree to these Terms and Conditions.